STEP 1:

  1. Please go the phone's settings, look for 'Battery', click on ‘InTouchApp’ app 
  2. Tap on 'Power Consumption Protection' and then disable 'Background Freeze, Optimization & Doze' to receive the notifications.
  3. Ensure “Allow Auto Startup” is enabled

STEP 2:

Phone settings -> Application (All Apps) -> InTouchApp -> Enable all the options (Allow Notification, Dot Badge, Display at the top of the Screen, Priority Notification)



OR


Phone settings -> Notification Center -> InTouchApp -> Enable all the options (Allow Notification, Display on status bar and Display on Lock screen).



STEP 3:

Finally, again go to the Notification Center -> Settings -> Enable all the options.


For further questions, you can drop us an email at support@intouchapp.com or Chat with us.