How to ensure you are logged in with the same account on InTouchApp & extension, please follow the steps as below
Step 1 - Check the username on InTouchAppextension on your browser, follow these steps: https://intouchapp.freshdesk.com/a/solutions/articles/19000101180
Step 2 - Check the username on InTouchAppon your mobile phone, follow these steps:
Make sure that both the username matches.
In case there is no match, please make sure that you Log out from the extension/mobile and you Login from the same account.