Before you proceed, you need InTouchApp installed on your phone.


If you haven't received the verification code to Sign up to InTouchApp, please follow the below steps:


      Step 1 - Do confirm you have entered number is right format. The number doesn't contain any special character. Once you select the country code , you must enter number only and the number should not start with 0 or country code again.


Please note there would be some issues with the authentication service, so there are issues in getting OTP.


Step 1 - Open InTouchApp on your phone. 


Step 2 - Please remove (kill) the app from memory (it means remove app from background, do not uninstall)


Step 3 - Try to get the verification code at least 3 to 4 times, waiting for 30 - 45 seconds between each session for getting the code.


Step 4 - Even after this, you are unable to receive the verification code, please click on the Report button and share the below details: 

  • contact number along with country code with which you tried to receive the verification code.
  • the device name & model number.
  • mobile carrier.
  • was the phone roaming when the message was requested?


For further questions, you can drop us an email at support@intouchapp.com or Chat with us.